Help yourself by helping the troubleshooters. This short article is meant for users with no technical knowledge.
HijackThis is a great utility that run through your registry and running processes to find unsafe registry settings and rogue processes . To use the tool, first download it from TrendMicro. Download the executable would be fine unless you want to have it installed in your system.
To use HijackThis, execute the executable you have just downloaded and accept the licensing agreement. Select Do a system scan and save a logfile. HijackThis will then scan your system and open the logfile. This process should be rather fast. Lastly, copy the contents and post it to whoever is helping you to troubleshoot your system.